You will receive an email confirmation once your order ships.

If you wish to cancel an order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until the order is delivered.

If you have specific questions about sizing, please contact us at hello@sophiecruzatelier.com and we are happy to help.

While we don’t offer a warranty or guarantee we do sell products that we believe to be of high quality and reliability.

We accept all major credit cards. Please note that the credit card billing address must match the billing address on file with your bank, otherwise our system may think it is fraud.

Currently, we ship only within the United States but we are currently working on expanding our delivery capabilities.

Given the global nature of our suppliers, items may take up to 2 weeks to prepare. Your order should arrive in approximately 3 weeks.

As most items are sourced internationally, you may not see tracking information by local carriers until the shipment clears customs. Once this process has been completed, you will be able to see tracking information.

Click here to view our return policy, or to start a return.

Please contact us within 7 days of receipt of your order. include your order number, detailed information regarding the problem, and pictures if there are any quality issues.

Frequently Asked Questions